Enterprise IT

TARCH enterprise IT solution comprises of on prem server, storage, network & security, data protection, system management and Cloud service as illustrated below. 

Enterprise IT 

On Prem

Server

Rack / Blade

2/4/8 Socket Server (X86)

Storage

Hybrid &

All flash 

Networking

Data Center

Campus

Wireless

Cloud

Hyper-Converged System,

SD Network, SD Storage

Data Protection & Security 

Management & Automation

Accreditation and Qualification 

TARCH team has more than 15 years experiences in delivering enterprise IT grade solutions. Our project team is certified and accredited with recognition from world technology leader below:

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  • HPE Gold Hybrid IT Partner

  • Silver Aruba Partner

  • PointNext Gold Service Partner 

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  • Huawei Enterprise Partner

  • Huawei CSP Level 3

Enterprise Support Services

We offer comprehensive technical support service for enterprise customer. 

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​Support Coverage:

  1. Break/fix of products under the maintenance scope

  2. Health monitoring of products under the maintenance scope.

  3. Proactive support of products under the maintenance scope. 

  4. This is where engineer will proactively perform troubleshooting of issue when they receive alert from monitoring tools. This is applicable only to customers who has monitoring tools such as HPE OneView in place.

  5. Assist hardware, software principal or third-party vendor during hardware replacement and troubleshooting of issues.

  6. Assistance in obtaining and installing patch/hotfix from principal to resolve specific product defects or security vulnerability.

  7. Assistance with devising and recommending workarounds for existing product defects in the standard product.

Preventive Maintenance:​

  1. Hardware health inspection for all products under the maintenance scope

  2. Resource health utilization (CPU, Memory and Disk) for all products

  3. System event and licensing reports

  4. Firmware and patch level checks and recommendation

  5. Best practice recommendation based on health check.

  6. Server infrastructure optimization and roadmap planning.

  7. Report will be submitted via e-mail only. Require sign-off by customer

  8. Preventive maintenance activity performed onsite will not deduct any man-days. Any request for presentation/meeting on the Preventive Maintenance report will deduct 1 man-day. 

Exclusion:​

  1. Root cause analysis and investigation

  2. Firmware upgrade or downgrade unless advised by principal to fix current defects.

  3. Any configuration, installation and troubleshooting of 3rd party software or applications.

  4. Any non-supported, legacy or EOL product or scenario is not covered within the maintenance scope.

  5. Errors rectification in consequences of user's improper use of system

  6. Any system or data migration activity.

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